Younique 2023 Incentive Trip

What is the 2023 Incentive Trip?
The Younique 2023 Incentive Trip is an opportunity for qualifying Younique Presenters to earn a trip where they can relax and enjoy time with the Y-Family as a reward for their hard work. And, you can earn fabulous Younique-branded rewards as you earn your way to Tulum!

Nestled in a secluded bay, the Younique 2023 Incentive Trip is a four-night stay at the brand-new, all-inclusive Hilton Resort in Tulum, Mexico. Overlooking the white sands and blue waters, trip earners will be invited to the resort’s luxury spa, nine pools, 13 restaurants and bars, private beach, and family zone. The resort is less than 30 minutes from underwater caves, amusement parks, and the Tulum City Center that is just waiting to be explored.

Additionally, top Incentive Trip Point earners will be upgraded to rooms at the neighboring luxury hotel, the Conrad Tulum Riviera Maya. Top point earners will be able to seek serenity in the resort’s luxury spa, five pools, and 11 restaurants, all while taking in magnificent views. See details below on who will receive the upgraded experience.

What are the dates of the 2023 Incentive Trip?
The 2023 Incentive Trip will take place January 19–23, 2023.

Who is eligible to earn the 2023 Incentive Trip?
All Presenters with an active Younique Presenter account in good standing are eligible to earn Incentive Trip Points.* As point goals are earned as outlined in our rewards section below, Presenters will earn Younique-branded rewards. Presenters can also earn the trip for themselves by earning 20,000 Incentive Trip points and can also earn the opportunity to bring a guest by earning 30,000 Incentive Trip points. For more details on what Presenters can earn, please see the ‘Incentive Trip Rewards’ section. 

* Incentive Trip Points are subject to review by Compliance and may be adjusted if determined to have been earned non-compliantly.

What is the qualification period?
The qualification period begins March 1, 2022, at 12:01 a.m. MST and ends July 31, 2022, at 11:59 p.m. MDT. For more details on how to qualify, please see the ‘Qualifying for the Incentive Trip’ section. 


INCENTIVE TRIP REWARDS

What are the rewards provided at each point level?
Presenters will be rewarded along the pathway to paradise! Here’s what Presenters will earn, and the Incentive Trip points required at each level.

• Level 1: 2,500 Points – Younique Beloved Baseball Cap
• Level 2: 5,000 Points – Younique Bamboo Shabby Chic Water Bottle
• Level 3: 10,000 Points – Younique Everyday Essentials 2-Way Wear Bag
• Level 4: 15,000 Points – Younique Essentials Weekend Getaway Bag
• Level 5: 20,000 Points – Incentive Trip for Achiever Only (trip for one, double occupancy), set of two Younique Incentive Trip Eye Catching Luggage Tags, and an Incentive Trip Charm
• Level 6: 30,000 Points – Incentive Trip for Achiever & Guest (trip for two) and a set of Younique Incentive Trip Passport Wallets
• Level 7: 40,000 Points – Travel Cash Bonus: $250 USD, $288 CAD, $305 AUD, $325 NZD, £163 GBP, 213€ EUR, $3,500 MXN, or HK$1,850

When will I receive the rewards for each level that I earn?
Presenters who achieve each reward level will be notified through their Incentive Trip tracker on the Back Office. Coupons will automatically be awarded upon achievement. Due to global sourcing delays beyond our control, we may not have some rewards until the end of summer—possibly closer to the end of August. However, we will take every opportunity to improve on timelines and will keep you updated about any changes to our expected delivery dates as they vary and may change for each specific item. 

When will reward coupons expire?
All reward coupons are set to expire on October 31, 2022. This should allow sufficient time to redeem earned items on a future order, regardless of sourcing delays. 

How do I receive the Younique Beloved Baseball Cap?
A coupon will be applied to a Presenter’s account upon earning 2,500 Incentive Trip points. Due to global sourcing delays, the coupon will not be eligible for redemption until closer to June 2022. This coupon will expire on October 31, 2022. 

How do I receive the Younique Bamboo Shabby Chic Water Bottle?
A coupon will be applied to a Presenter’s account upon earning 5,000 Incentive Trip points. Due to global sourcing delays, the coupon will not be eligible to redeem until closer to June 2022.  This coupon will expire on October 31, 2022.

How do I receive the Younique Everyday Essentials 2-Way Wear Bag?
A coupon will be applied to a Presenter’s account upon earning 10,000 Incentive Trip points. Due to global sourcing delays, the coupon will not be eligible to redeem until closer to July 2022.  This coupon will expire on October 31, 2022.

How do I receive the Younique Essentials Weekend Getaway Bag?
A coupon will be applied to a Presenter’s account upon earning 15,000 Incentive Trip points. Due to global sourcing delays, the coupon will not be eligible to redeem until closer to August 2022.  This coupon will expire on October 31, 2022.

How do I receive the Younique Incentive Trip Eye Catching Luggage Tags & Incentive Trip Charm?
Two coupons will be applied to a Presenter’s account upon earning 20,000 Incentive Trip points. One coupon will be to redeem the set of Younique Incentive Trip Eye Catching Luggage Tags and the other will be for redeeming the Incentive Trip Charm. These will be awarded as two coupons simply because one item might arrive in our warehouses before the other and we do not want to delay Presenters receiving any portion of their rewards. Due to global sourcing delays, these coupons will not be eligible to redeem until closer to June 2022.  These coupons will expire on October 31, 2022.

How do I receive the Younique Incentive Trip Passport Wallets?
A coupon will be applied to a Presenter’s account upon earning 30,000 Incentive Trip points. Due to global sourcing delays, the coupon will not be eligible to redeem until closer to June 2022.  This coupon will expire on October 31, 2022.

How do I receive the Travel Cash Bonus?
The Travel Cash Bonus will be applied to a Presenter’s PayQuicker account the middle of the month following the calendar month that the Presenter earned 40,000 Incentive Trip points.

Travel Cash Bonus amounts are: $250 USD, $288 CAD, $305 AUD, $325 NZD, £163 GBP, 213 € EUR, $3,500 MXN, or HK$1,850.

Do I earn all Younique-branded items, the Travel Cash Bonus, and the 2023 Incentive Trip for two if I reach 40,000 points?
Yes! You will receive the rewards for all levels if you earn 40,000 Incentive Trip points during the qualification period. 

Can I give any of my earned rewards, including the trip, to another Presenter?
No. Incentive Trip rewards, including Younique-branded rewards and cash bonuses, are non-transferable. However, if you earn the trip for two you may elect to bring a Presenter who did not earn the trip as your guest, as long as you, the Incentive Trip earner, are also in attendance.


TOP ACHIEVER UPGRADES

Top Global Point Achievers
The top 150 Global Point Achievers with the most Incentive Trip points above 30,000 total points (Level 6: Trip for Two) during the qualification period will be awarded an upgraded experience with a room at the Hilton Conrad.

Top Market Achievers
The top five achievers in each Market Group with the most total points above 30,000 points (Level 6: Trip for Two) during the qualification period will be awarded a guaranteed upgrade to the Hilton Conrad, regardless if they’ve ranked in top 150 Global Point Achievers.

Market Groups:

•    Australia, Austria, Italy, Netherlands, and New Zealand
•    Belgium and French Canada 
•    Canada
•    France
•    Germany
•    Mexico
•    Portugal and Spain
•    U.S.
•    U.S. Latina
•    UK and Ireland

Wall of Influence Achievers
All Wall of Influence Leaders (recognized Black Status 1, Black Status 2, and Black Status 3) who earn the trip will receive an upgraded experience with a room at the Hilton Conrad.

Will there be additional rewards for top achievers?
Yes. The top 50 global Incentive Trip Point earners will receive special gifts and experiences for their achievements. Details on these rewards will be shared closer to the trip dates.


HOW TO QUALIFY AND EARN POINTS

How do I earn Incentive Trip points?
You can earn the required Incentive Trip points for each level (as outlined above) through any combination of the following qualifiers:

•    Personal Retail Sales (PRS)
•    Sponsoring and mentoring new Presenters who achieve PRS goals outlined below
•    Paid-as Status points for Pink Status and above
•    First-time Status Advancement to Pink Status and above
•    Helping first-level team members advance to Pink Status or above for the first time
•    Limited-time bonus point opportunities

PERSONAL RETAIL SALES POINTS
For every one PRS earned throughout the qualification period, Presenters will earn one Incentive Trip Point. 

SPONSORING & MENTORING NEW PRESENTERS POINTS
Presenters can earn up to 1,000 Incentive Trip points for every new Presenter enrolled during the qualification period who goes on to achieve 125 PRS or 250 PRS, either during their first 90 days or within the qualification period—whichever comes first.

• A Presenter will earn 250 Incentive Trip points when a new Presenter enrolls under them during the qualification period and the newly enrolled Presenter earns 125 PRS during their first 90 days.
• A Presenter will earn 750 more Incentive Trip points (total of 1,000 points) when their new, personally enrolled Presenter goes on to become Fast Start Qualified with 250 PRS during their first 90 days.

Example 1: Betty sponsors Eduardo. Eduardo earns 250 or more PRS in their first 90 days. Betty gets 750 points in addition to the 250 points she received for Eduardo earning 125 PRS for a total of 1,000 points.

Example 2: Betty sponsors Diana on July 10. Diana must earn 125 or more PRS by July 31 for Betty to get 250 points, even though July 31 is before Presenter Diana’s first 90 days is over. This is because new Presenters must both enroll and achieve their PRS goal within the qualification period.

PAID-AS STATUS POINTS
Presenters will earn Incentive Trip points for achieving Paid-as Statuses as outlined below, regardless of their Recognized Status. A Presenter does not have to be Paid-as their highest achieved status to receive Paid-as Status points. Presenters who advance to a new status for the first time will receive points both for advancing in status and Paid-as Status points for the new status they achieved.

• Paid-as Pink Status: 500 Points
• Paid-as Blue Status: 750 Points
• Paid-as Teal Status: 1,000 Points
• Paid-as Green Status: 1,250 Points
• Paid-as Orange Status: 1,500 Points
• Paid-as Purple Status: 1,750 Points
• Paid-as Black Status: 2,000 Points
• Paid-as Black Status 1: 2,500 Points
• Paid-as Black Status 2: 2,750 Points
• Paid-as Black Status 3: 3,000 Points

Note: With the introduction of the new Younique Pay Plan and the new Coral Status and Teal Status, only the Teal Status is eligible to earn Paid-as Status Points.

Example 1: Erica advances to Green Status for the first time in March. She will receive both her 7,500 points for advancing Green Status and 1,250 Paid-as Green Status points, for a total of 8,750 points. 

Example 2: Anna double promotes from Yellow Status to Blue Status in April.  She will receive 7,500 points for each promotion, for a total of 15,000 First-time Status Advancements points plus 750 Paid-as Blue Status points, for a total of 15,750 points. 


FIRST-TIME STATUS ADVANCEMENT POINTS
There are two ways to earn 7,500 points for Status Advancements during the qualification period:

• Personally achieve Pink Status or above for the first time.
• Mentor first-level team members to achieve Pink Status or above for the first time.

Points are typically applied by the eighth day of the month following the month of the status advancement.

There are no limits to the number of Status Advancement Points a Presenter can earn. If a Presenter advances to more than one status, they will receive points for every Status Advancement, even if they double promote to two or more new statuses for the first time in one month. 

Presenters receive points for mentoring and helping presenters who are in their first-level (personally sponsored or rolled up) advance to Pink Status or above. First-level Presenters do not have to join during the qualification period to count towards upline mentor’s points. Mentors will also receive points for every Status Advancement, even if their first-level Presenter ‘double promotes’ to two or more new statuses for the first time in one month. 

Note: With the introduction of the new Younique Pay Plan and the new Coral Status and Teal Status, only the Teal Status is eligible to earn First-Time Advancement Points.

Example 1: Betty’s a Green Status Presenter. She advances to Orange Status for the first time in April. Both she and her immediate upline mentor will receive 7,500 points after the month finalizes on May 8.

Example 2: Diana is a Pink Status Presenter. She advances to Blue Status for the first time in April. Both she and her immediate upline mentor will receive 7,500 points for Blue Status on May 8. Diana then advances to Green in June. Both she and her immediate upline mentor will receive 7,500 points for Green on July 8.

Example 3: Eduardo’s a Yellow Status Presenter. He advances to Blue Status for the first time in April. Both he and his immediate upline mentor will receive 1,500 points to 7,500 points for Pink Status and 7,500 points for Blue Status. 

LIMITED-TIME BONUS POINT OPPORTUNITIES

March Double PRS Points
Earn ‘Double PRS Points’ where Presenters will earn two Incentive Trip points for every one PRS earned from March 1, 2022, at 12:01 a.m. MST through March 31, 2022, at 11:59 p.m. MDT.

April Convention Registration Points– Register by April 30, 2022
Presenters who purchase an in-person ticket (not virtual) to the 2022 Younique Americas Convention or the 2022 Younique Europe & APAC Convention by April 30, 2022, will receive 1,250 Incentive Trip Points. Convention Registration Points will be awarded by the end of May 2022.

Presenters who’ve previously purchased a Convention ticket prior to the Convention Registration Points announcement on April 1, 2022, will also receive the 1,250 Incentive Trip Points. There is a limit of 1,250 Incentive Trip Points per Presenter account, even if a Presenter purchases and attended both Conventions.

Transferred tickets will not be awarded points. Convention registration Incentive Trip Points are non-transferrable. Presenters who purchase a ticket from another Presenter will not receive Convention registration Incentive Trip Points.

May 16–31 Double PRS Points
Earn ‘Double PRS Points’ where Presenters will earn two Incentive Trip points for every one PRS earned from May 16, 2022, at 12:01 a.m. MDT through May 31, 2022, at 11:59 p.m. MDT.


I sponsored someone whose first 90 days ends after July 31, 2022, (after the trip qualification period) will they have their full 90 days to achieve their PRS goals to count towards my qualifications?
No. A new Presenter must achieve their PRS goal by the end of the trip qualification period to count for the mentor’s trip point achievement, even if this is before the new Presenters first 90 days. 

Will I receive points if I double or triple promote to a new status for the first time?
Yes! There are no limits to the number of Status Advancement Points that a Presenter can earn. If a Presenter advances to more than one status they will receive points for every Status Advancement, even if they double promote to two or more new statuses for the first time in one month. Upline mentors will also receive points for double promotions to two or more new statuses for the first time in one month. 

If I promote to Pink Status or above for the first time, will I also receive Paid-as bonuses for that month?
Yes! Presenters who advance to a new status for the first time will receive points both for advancing in status and Paid-as points for the new status they achieved.

If I am recognized as Green Status but I’m Paid-as Blue Status, will I still receive 750 for being Paid-as Blue Status?
Yes! Presenters do not have to be Paid-as their highest achieved status to receive Paid-as Status points. So, regardless of Recognized Status, Presenters will receive Incentive Trip points for their Paid-as Status at Pink Status or above in any given month during the qualification period. 

Example: Diana’s Recognized Status is Orange, however in April her Paid-as Status is Green. She will receive 1,250 points for Paid-as Green Status even though she is recognized as Orange Status. 

If I advance to Pink Status or above for the first time during the qualification period, will I receive Status Advancement points and Paid-as Status points?
Yes! Presenters who advance to a new status for the first time will receive points both for advancing in status and Paid-as points for the new status they achieved.

Who is an immediate upline mentor?
An immediate upline mentor is the person who you look to for support because you are in their first level, regardless of whether they personally sponsored your or if you’re in their first level because your personal sponsor is no longer a Presenter. They are eligible to receive points for helping you advance to Pink Status or above for the first time. 

What if a Presenter rolls up under me and I mentor them to first time advance to Pink Status or above? Will I still get points?
Yes! If a Presenter who rolled up directly under you advances to Pink Status for the first time, you will earn the 7,500 points.

Will there be Paid-as or Advancement Points for the new Coral Status and Teal Status starting with June 2022 achievements?
With the introduction of the new Younique Pay Plan and the new Coral Status and Teal Status, only the Teal Status is eligible to earn First-Time Advancement Points starting with achievements in June 2022.


GENERAL QUESTIONS

Can Younique Presenters in all markets earn the 2023 Incentive Trip?
Yes! Active Younique Presenters in all markets are eligible to earn the 2023 Incentive Trip. 

Are the point requirements different for each market?
No. The required points and how Presenters earn points is the same across all markets. 

How do I track my Incentive Trip points?
On March 1, 2022, we will provide all Presenters with a 2023 Incentive Trip tracker in the Back Office. Incentive Trip points will be updated as follows:

PRS points will be tracked in real time. 

Sponsoring points will be applied to the tracker after the sponsored Presenter reaches 125 PRS and 250 PRS within their first 90 days or within the qualification period, whichever comes first. 

First-Time Status Advancement and Paid-as Status points will be shown after compliance checks have been made and typically will post by the eighth day of the month following the achievement. For example, your advancement and Paid-as Status points from April 2022 will be confirmed and posted to your tracker around May 8, 2022. 

How and when will I be notified that I qualified for a reward?
Levels 1–6 items: A coupon will be awarded to your account for redemption. 

Levels 5 and 6 trip recognition: You will receive an email with details about how to register as well as an email to register as soon as registration opens. Completing all steps of the registration process is the only way to guarantee your trip reward. 

Level 7 travel cash bonus: The travel cash bonus will be deposited into your PayQuicker account by the middle of the month following the month of achievement. 

Does my Presenter account need to be active to attend the Incentive Trip or redeem reward coupons?
Yes. A Presenter’s account must be active and in good standing to attend the Incentive Trip or to redeem reward coupons. If you qualify and register for the trip but then your account is not active at the time of the trip, you will not be able to attend. 

If I earn the trip and I am unable to attend for any reason, will I receive an alternative gift or awarded the cash value of the trip?
No. 2023 Incentive Trip earners who cannot attend will not be awarded the cash value of the trip if they are unable to attend.

Will I be taxed on the value of this trip?
Yes, Younique Presenters are taxed for the total value of the Incentive Trip when they qualify and attend. Incentive trips are considered by the government as earned income, and the total value of the event will be taxable. The total value amount is calculated after the trip concludes based on final costs. The trip cost generally averages out to approximately $2,000 USD per person. If you have questions on the anticipated/approximate value, please contact Younique Customer Care.¬

I earned the trip for one. Can I request who my roommate will be?
As a trip for one achiever, you will share a room with another trip for one achiever. During the registration process you will have the option to provide your roommate preference and we will do whatever possible to pair you with that individual if they also listed you as their preferred roommate. 

I earned the trip for two. Who can I bring as my guest?
Your guest can be anyone of any age, including a child or another Younique Presenter. 

What are the Registration links? And are they translated?
Yes, they are translated into French and Spanish. Below are the registration links.
English: https://youniqueevents.regfox.com/younique-2023-tulum-incentive
Spanish: https://youniqueevents.regfox.com/younique-2023-tulum-incentive-espaol
French: https://youniqueevents.regfox.com/younique-2023-tulum-incentive-francais


PLANNING YOUR TRIP

Can I extend my trip over four days?
Yes, the hotel will offer the Younique group discount rate three days before and after the scheduled incentive trip dates. More details on how to book extra room nights are coming soon from the hotel!

When will registration open?
Registration for this event will open September 13, 2022, through September 30, 2022, at 11:59 p.m. PDT.

When will buy-in options become available to purchase?
During registration, we would like to gauge interest in buy-ins. With that information, we will be sending out an email in mid-October with the available buy-in options. These buy-ins need to be paid for by October 28, 2022.

How do I register?
If you’ve qualified, you will receive a registration email with all the details on how to register for the event. Once you receive that email, click on the link and be sure to complete all the registration steps. Once completed you will receive a confirmation email. If you do not receive a confirmation email, please reach out to [e-mail].

English: https://youniqueevents.regfox.com/younique-2023-tulum-incentive
Spanish: https://youniqueevents.regfox.com/younique-2023-tulum-incentive-espaol
French: https://youniqueevents.regfox.com/younique-2023-tulum-incentive-francais

When is the cancellation deadline?
Cancellations received on or before November 18, 2022, will be accepted without penalty. Cancellations after November 18, 2022, will be subject to a $200 USD fee unless accompanied by a doctor’s note.

Is a passport required for the trip?
Yes, all travelers must have a passport valid for more than six months beyond the return date of the trip. Please do not delay your registration to obtain a passport. The U.S. Government expects a high number of passport renewals this year, so we recommend beginning your passport process as soon as possible.

Who can I bring as my guest?
Your plus-one guest can be anyone of any age, including a child or another Younique Presenter!

Will we be able to add additional guests/children to our room?
The maximum occupancy included at the Hilton and Conrad Tulum resorts differs based on property. Below are the costs for additional guests/children in each room as well as room capacity.

At either resort (Hilton or Conrad):

Additional Guests

• Ages 0–4 years old: Complimentary
• Ages 5–12 years old: Rate of $79 USD* per child, per night
• Ages 13 years and older: Adult pricing applies: Up to three adult occupants per room. See hotel below for specific pricing.
• Plus-one pricing: $1,400 USD*: Pricing for plus one if you earned the Incentive Trip for one.
• Double occupancy room: $2,400 USD*: If you would like to bring your entire family, you may book a second room.
• Single occupancy room: $1,100 USD: If you earned the Tulum Incentive Trip for one, you may reserve your own room for an additional cost.

At Hilton Tulum:

King guestroom

• Third adult is an additional $200 USD per person, per night
• Rollaway bed is $50 USD (required for King guestrooms when adding the third adult)
• Max three adult occupants per room

Queen/queen guestroom

• Third adult is an additional $200 USD per person, per night
• Rollaway bed is $50 USD total (optional)
• Max four occupants (two adults and two children, 0–17 years old)

At Conrad Tulum:

King guestroom

• Third adult is an additional $225 USD per person, per night
• Rollaway bed is $50 USD (required for King guestrooms when adding the third adult)
• Max three adult occupants per room

Queen/queen guestroom

• Third adult is an additional $225 USD per person, per night
• Rollaway bed is $50 USD total (optional)
• Max four occupants (two adults and two children, 0–17 years old)

* Buy-in price includes hotel, food, beverage, and any Younique functions for your guest during the four-night stay. It does not include airfare or transportation. Guests are responsible for transportation to and from the Incentive Trip location.

If I earned the trip for one, is there a buy in option for a guest?
Yes, if you earned the trip for yourself you can opt for a guest buy-in will be $1,400 USD. This will cover all hotel costs, meals, and all Younique Events.

What is the cost of a second room if I need more space for my family?
If you need another room for your family, you may purchase a second hotel room (double occupancy) for $2,400 USD. This includes a four-night hotel stay, all meals, and all Younique events.

Can I pay for my own room?
Instead of sharing a room with another Presenter, the option to pay for your own room will become available with our buy-in options in mid-October. The price is $1,100 USD.

Will Younique cover the night before for International Presenters?
Yes, if you are arriving to Mexico from Europe or ANZ we will cover the arrivals the day before which would be January 18, 2023–January 19, 2023. This does not apply to Presenters traveling from Canada or the U.S.

What if I didn’t qualify for this trip can I buy in?
This option is currently not available; however, we will look at the possibility of opening buy-in options to non-qualifiers after our registration period. This allows our qualifiers the chance to register first before offering a non-qualifier buy-in option.

Why is an all-inclusive beverage package an additional charge?
Younique Products has not provided alcohol as part of the all-inclusive trip package. However, the buy-in package can be added by an individual Presenter to your trip registration! The fee is $360 USD and can be paid for during registration. The deadline to purchase the alcohol package is January 10, 2023. This alcohol package includes unlimited drinks on property as well as access to full minibars in the hotel rooms.

Does my account need to be active in order for me to attend the Incentive Trip?
Yes, your account must be active and in good standing for you to attend the Incentive Trip. If you qualify and register for the trip but your account is not active at the time of the trip, you will not be able to attend.


TRAVELLING TO MEXICO

What travel documentation do I need?
It is the sole responsibility of the traveler to verify and obtain all necessary documentation requirements when traveling to another country. Many countries, including Mexico, require passports be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a visa to enter certain countries.

If you are NOT a U.S. citizen (are traveling on a non-United States passport), please verify your specific documentation requirements with your country’s consulate before departing.

How do I get a passport? (U.S. citizens)
Your local U.S. Post Office will be able to direct you to the nearest passport agency. You will need a certified birth or naturalization certificate and a government-issued photo ID along with passport photos, which can be taken at almost any photo studio or photo lab. Typical processing time is approximately six weeks. If you choose to pay the expedite fee, typical processing time is only two weeks.

You can download current passport applications online at: http://travel.state.gov/passport/passport_1738.html

When should I leave for the airport?
Recommended check-in time is three hours prior to departure for international flights. Please call the airline or access the airline’s website to check for schedule changes/flight delays and reconfirm recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

What if I have a medical condition or physical disability?
If you have any medical conditions or physical disabilities that may require special attention, please contact us at [e-mail] prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage or personal item (e.g., purse or backpack) and keep medication in original containers with their labels.

Should I purchase travel insurance?
We recommend purchasing travel insurance. Our recommendation is AIG’s TravelGuard, an affordable plan with a comprehensive package of travel assistance and concierge services available 24 hours a day, anywhere in the world. With TravelGuard, you receive basic coverage in the event of trip-related expenses, including cancellation, interruption, or delay; emergency medical treatment, or evacuation; lost, stolen, or damaged baggage or travel documents; or baggage delay. Coverage may be purchased any time up to 24 hours before departure; however, in order to qualify for coverage for cancellations that may be necessary due to pre-existing medical conditions, TravelGuard requires purchase within 15 days of registration. For full details of description of coverage, or to purchase TravelGuard, clickHERE.

What items can I carry on the plane?
Due to recent security issues on flights heading for the United States, the Transportation Security Administration has updated its aviation security measures. For an up-to-date list of items banned from carry-on luggage and items you can still carry on, please visit http://www.tsa.gov/.

Do I need a vaccine to travel to Mexico?
Mexico does not have any vaccine restrictions to enter the country. You do not need a vaccine or a negative covid test to travel to Mexico. And the United States no longer requires negative covid test to return (please check your individual country’s travel restrictions).

Do I need an electrical convertor in Mexico?
The outlets in Tulum, Mexico match those in North America, if you are traveling from EU or ANZ be sure to pack convertors!

How can I get a Covid test in Mexico?
If a Covid test is necessary to travel home, the resort will help you schedule your test with a third party and will only cover the cost of an antigen test. If you need a PCR test, Younique will cover a test for the Presenter and their guest. This will also be booked through the hotel using a third party and can be scheduled when you check in.

What if I test positive and have to quarantine?
If you test positive for Covid the hotel will accommodate self-quarantining for up to ten days. All meals will still be included and delivered to your room daily.

What should I pack?
T-shirts, shorts, and sandals are suitable for men, while tank tops, T-shirts, shorts, skirts, and sandals are ideal for women. Temperatures can be lower than normal in January, so it is always a good idea to pack a warmer outfit (e.g., jeans and a long-sleeved T-shirt, or a light jacket) just in case.

Dress code
The hotel’s dress code for restaurants is resort casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit, or flip flops.)

General items
The list of general items you pack should range from those that are essential to those that will help you enjoy your visit. Pack your toothbrush, toothpaste, hair products, makeup, and other accessories, and if you get seasick or ill easily when traveling, take some medication that will help with an upset stomach and other common travelers’ ailments. To help record the memories of your trip, pack a camera and some spare batteries and/or a portable charger for smartphones and mobile devices. Remember to pack your passport and information about your visit.