Refund Timelines and Process for Flair Airlines

At Flair Airlines, we strive to make the refund process as smooth and transparent as possible for our valued passengers. If your flight experience has been disrupted and meets our eligibility criteria for compensation, we are here to assist you every step of the way. This article explains the refund timelines, submission process, and what you can expect after submitting a claim.

How to Submit a Refund Claim

If your flight interruption qualifies for compensation, you can easily submit a claim through our official website by visiting Submit a request – Flair Help Center.

Important Submission Tips:

• Accuracy is Key: Please ensure all information entered for your refund claim matches exactly with the details on your original booking (including full name, booking reference, and travel dates). Claims submitted with mismatched or inaccurate information will be rejected and not processed.
• Privacy Compliance: To protect your privacy and comply with applicable laws, you must provide the same email address that was used during the original booking. This helps us verify your identity and secure your personal data properly.

What to Expect After Submitting Your Claim

Response Time

• Once you submit your refund request, please allow up to 30 calendar days for our team to review and respond to your claim.
• We prioritize fairness and accuracy in each case, so our response will include whether your claim was approved or declined based on eligibility.

Payment of Approved Claims

• If your compensation claim is approved, payment will be sent to the email address you provided during submission.
• You will receive options for how you wish to receive your funds, either:
  • Electronically, via direct deposit or digital payment method, or
  • As a travel voucher, which can be used towards future bookings with Flair Airlines.

Additional Notes

• You may receive updates or requests for additional information during the review period to assist with processing your claim more efficiently.
• If you experience any delays beyond 30 days or have further questions, feel free to contact our customer service team for assistance.